Privacy Policy

Protecting your personal data and assets is our highest priority. We are fully committed to safeguarding them.

Reto Luxerise collects and retains data essential to your trading activities. How we collect and store this information is detailed in the Privacy Policy below.

Our policy is based on the following principles:

• With the aim of ensuring full transparency about our practices for collecting and storing your personal data:

Our goal is to ensure you clearly understand how we collect and process all data, so you can make informed decisions. We maintain clear guidelines and processes for handling data on this website. Our policy explains the specific methods we use, so you have clear, concrete information about how it is used at all times. You are in the driver's seat.

We will always share information promptly whenever we determine you should be notified. Transparency is a core value for us.

Our trained staff are always available to answer any questions you may have about any aspect of our processes, including our obligations under Portugal law. You can contact us at: info@reto-luxerise.com

• We will not use personal data for any purposes other than those set out in our Privacy Policy.

We may process personal data for purposes including ensuring the proper functioning of Reto Luxerise services and connecting trader members with third-party trading platforms. We may also use it to maintain and enhance website features and services; protect our rights; and satisfy regulatory or other legal obligations. Finally, we process data as needed to perform administrative and other business functions related to the Services we provide to you, the client.

To deliver better services tailored to your preferences and needs, Reto Luxerise uses personal data.

• To enable you to effectively use essential tools to properly protect your personal data and to safeguard your legal rights in this context:

At any time, you can contact us to access all of your personal data. We can also update or delete it as needed. In addition, we can facilitate requests to transfer your data to you or to a designated third party. We offer these services to help you exercise your rights to privacy and control.

• Safeguard your personal data:

Our security systems meet the highest standards, with bank-level protections. While no system can be guaranteed 100%, we are committed to continually upgrading our infrastructure and strengthening the safeguards we have in place.

We maintain a detailed, comprehensive privacy policy and industry-leading security systems.

1. The Scope?

This policy outlines our procedures for the collection, processing, and sharing of any and all data relating to natural persons.

The terms of our policy apply to all natural persons who are identifiable or already identified. This includes any individual who can be identified, or has been identified, in connection with data entrusted to us or data we can access and/or combine.

As defined in the Privacy Policy, data processing specifically refers to the storage, management, and organization of personal data.

We do not collect, or seek to collect, any information about individuals under the age of 18. We also do not permit anyone under 18 to use our platform for any purpose. If we become aware of a user or any data relating to a person under 18, we will delete that information immediately.

2. Which personal data do we retain?

When you register with us, we collect the personal data necessary to enable your use of our services. When needed, we may also request additional personal data to verify account ownership, for example. To maintain and improve the highest quality of our services, we collect and analyse data about your use of our platform, as well as that of third-party partners.

3. You are under no obligation to provide the company with your personal data.

While you are under no obligation to provide us with your data, choosing not to do so may limit the services we can provide. It may also restrict your ability to use our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect personal data that can directly identify you personally. However, we do collect details such as your account activity, users' IP addresses, and the dates and times of access. For maintenance, security, and customer support, we retain system crash reports, browser information, and the type of device used to access your account. We also record the language preference configured for your account.

Regarding personal data collection, we only collect and store the information you consent to share with us when you connect to a third-party trading platform through our service.

The personal data you have shared with third-party platforms can include: full name, address, phone number, and email address.

5. Why does the company need my personal data, and is it lawful for them to collect it?

The company collects, stores, and processes your personal information solely for the purposes outlined in the Policy. All such uses and processing comply with applicable laws in Portugal.

The company will not collect, process, or transmit your data except in accordance with applicable laws in Portugal. The legal bases for doing so are as follows:

• You have consented to the storage and processing of your personal data by our company. By submitting your information to us, you authorize us to transfer it to the relevant third-party trading platform, as applicable. You have also agreed to the processing of your personal data for one or more specified purposes.
• The company may be required to store and process your personal data to improve services, establish or defend legal claims, pursue legitimate interests, among other purposes.
• Data processing is necessary to comply with legal obligations.

If you would like further details on the data processing the company is required to perform, please contact us via email.

Below is a list of the specific purposes for which we may process your personal data, along with the applicable legal basis.

6. Disclosure of Personal Data to Third Parties

For the purposes of storing and processing IP addresses, conducting user surveys and analytics, and providing other related services, the company may share anonymised personal data with third-party service providers.

At your request, we may share certain personal data you provide with third-party services. In such cases, the use of your data will be governed by the privacy policies of those companies. This may include multiple digital trading platforms.

To better serve our clients and improve overall service quality, the company may share personal information with its affiliates and partner companies.

As required by law, or to protect the rights and assets of the company and its third-party partners, we may disclose data to competent legal or regulatory authorities.

In the event of a significant business transaction—such as a company sale, seeking investment, or securing a loan—we may share relevant data in a lawful and appropriate manner. This may also occur in connection with a merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.

7. Cookies and Third-Party Providers

For site analytics and, in collaboration with advertising partners, we may use cookies and similar technologies, in accordance with applicable law and industry standards.

Cookies—small text files stored on your device when you visit a website—collect information about your browsing behaviour, preferences, and more. They personalise and enhance your experience by enabling us to remember your settings and tailor our services accordingly. These cookies are also used for site analytics and to compile statistics that support strategic planning.

Broadly speaking, there are two types of cookies used on this website. Session cookies are stored only for the duration of your visit and are automatically deleted as soon as you close your browser. Persistent cookies remain stored in your browser for a set period, even after your session ends. These enable the site to recognize you as a returning visitor and enhance and simplify your experience on the site.

Types of cookies:

Cookies may be used as needed, in line with their intended purpose:

Cookies have been blocked or cleared

If you want to delete cookies or block their use, you can do so through your browser’s settings. Follow the links below for step-by-step instructions on how to do this with the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies will prevent some site functions and features from working as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to carry out the operations outlined in this policy. It may be kept longer to comply with local laws, regulations, and company policies.

At your request and discretion, your personal data will be shared with third-party trading platforms for 12 months. When that period ends, and with your consent, the data will be shared for an additional 12 months.

Our operations include regular reviews of all personal data to determine whether it is still needed.

9. Transfers of personal data to third countries or international organisations

When necessary to provide our services and/or for security reasons, personal data may be transferred to third countries (countries other than your own) and international organisations under robust security protocols. We apply the highest data protection standards to safeguard your information and ensure you have access to legal remedies and rights in all cases.

All residents of the EEA (European Economic Area) are protected by data protection laws and safeguards.

• All data transfers are conducted under the EU’s legal jurisdiction and competence, in accordance with the data protection safeguards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”)
• All data transfers between public bodies or authorities are carried out in accordance with Article 46(2) under a legally binding and enforceable agreement.
• The European Commission’s Standard Contractual Clauses, issued under Article 46(2)(c) of the GDPR, establish the conditions for data transfers, which are carried out in accordance with them. The Clauses are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For details on the specific security measures the company implements to protect your personal data during transfers to third countries, please email your request to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is protected using state-of-the-art technical and organizational measures, in line with industry best practices. These measures help prevent the destruction of data due to unlawful or accidental events, as well as its loss or alteration.

While we apply the highest standards of care and industry-leading procedures for data protection, as required by law, it is not possible to guarantee in all circumstances and at all times that your personal data will remain error-free. For this reason, we cannot be held liable if personal data is disclosed, or suffers damage of an incidental, intangible, or consequential nature. This includes situations beyond our control, such as disclosures arising from transmission errors, unauthorised third-party access, or any other cause of a similar nature.

In the case of legally binding requests from regulators or other legal authorities, we may be required to share your personal data with them. Once disclosed under such legal obligations, we cannot control how those authorities handle, store, or protect your data.

Anything sent over the internet, including personal information, carries some risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Hyperlinks to third-party websites

On this website, you may encounter links to third-party applications and websites. Please note that these third-party services are not affiliated with, and are not controlled by, our company, and our privacy policy does not apply to them. They maintain their own procedures and priorities for collecting and processing personal data, and we are not responsible for their practices. Use them at your own discretion.

Always review the privacy policy of any company or service when visiting their website, before providing any personal data. Ensure that their data collection, use, and processing policies align with your preferences and priorities. Any data you choose to share should be submitted directly to the service provider.

12. Policy Amendments

We reserve the right to update or modify this policy at any time. We will provide notice of any changes on the website and through other appropriate channels. The updated privacy policy will be posted on the website, and this revised policy will take effect immediately upon publication, unless otherwise stated.

13. Your rights over personal data

You retain complete control and final authority over how any personal data is used, including the right to verify its accuracy, correct errors, and choose to delete it or limit the scope and nature of our processing.

On this page, residents of the EEA will find information relevant to them:

Your personal data is protected by the rights described herein. By sending an email to the address below, you may immediately exercise those rights.

Accessing Your Rights

If the personal data you have provided is accurate, you can access it at any time. Any of your personal data currently being processed is accessible to us and therefore verifiable.

You may request your personal data at any time for verification, and it will be provided to you in electronic format. If you request additional copies of the data we process, beyond the initial copy, a reasonable fee may be charged.

Rights granted under law and by our privacy policy must not infringe on the rights of others. The company reserves the right to deny or restrict access to personal data where such access would compromise the rights and freedoms of third parties.

Right to Rectification

Any errors in your personal data, whether due to omissions or inaccuracies, may be corrected by you or by the Company to ensure proper processing.

Erasure Rights

You have the right to request the deletion of your personal data under the following circumstances. 1) If your personal data has been processed without your consent or outside legal boundaries. 2) Upon your request to remove that data when the Company has no legal obligation to retain it. 3) If you no longer consent to any processing by us, even if lawful and within our legitimate interests or those of a third-party provider, and finally 4) If we are legally required to delete your data.

The right to deletion is overridden and superseded by legal obligations imposed by EU law or any Member State’s laws. Likewise, where data is required for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request that processing of your personal data be restricted in cases where you believe it is inaccurate.

If you request that the use of your personal data be restricted, it will be deleted except in the following circumstances: 1) where EU or Member State law prevents deletion; 2) with your consent, if required to establish, exercise, or defend legal claims; 3) to protect the rights of another natural person.

Your Data Portability Right

You have the right to access and review any personal data you have provided, if you have consented in any way to its collection and the processing is conducted by automated systems.

You have the right to request that your personal data be transferred to another company or organisation, where this is technically feasible. This does not affect your right to have your data erased. This right cannot be exercised if doing so would infringe upon the rights or freedoms of another natural person.

Right to Object to Data Processing

Notwithstanding the Company’s right to pursue its legitimate interests, or those of a third-party service provider, you retain the right to object to processing and request that it cease. This does not apply where there is a compelling legal need to continue the processing, such as to establish, exercise, or defend legal claims. In such cases, we may continue the processing of your personal data.

You may at any time request that your personal data not be processed for the purposes of any direct marketing activities.

Right to Withdraw or Refuse Consent

You may withdraw your consent to our processing of your personal data at any time, with immediate effect where feasible. This does not apply retroactively to processing carried out before your consent was withdrawn.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been violated in connection with the processing of your personal data, EU Member States have designated regulatory and supervisory authorities for this purpose. You may file a complaint with these authorities at your discretion.

Section 13 outlines the circumstances in which your personal data rights may be limited by European Union law or by the laws of its Member States.

Upon receiving your request concerning your personal data and its processing, we will provide access to the information you requested, as outlined in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is necessary, we will notify you within one month of receiving your request.

Requested information will be provided to you electronically at no cost, unless doing so would contravene the law or the provisions of Section 13. We reserve the right to charge a reasonable fee or to decline a request if it is deemed unfounded, excessive, or repetitive.

We reserve the right to request additional proof of identity whenever there is any reasonable doubt about the individual submitting a personal data request, to safeguard data protection and security.